Return & Refund
At Gizmorn, we take pride in offering our customers a seamless and satisfying shopping experience. To ensure your confidence in shopping with us, we provide a 30-day money back guarantee on eligible items.
Non-Quality Related Warranty Claims
If you decide to return an item for reasons unrelated to quality, we offer a hassle-free process within the first 30 days of receiving your purchase. Please note the following conditions:
- Eligibility: Items eligible for this category must be in their original condition, unused, and with all original packaging and accessories.
- Refund Process: Upon contacting our customer support team and initiating the return process, you'll be guided through the steps to ship the item back to us. Once we receive and inspect the item, a refund will be issued using the original payment method. Please allow 7 business days for the refund to be processed.
- Return Shipping: Customers are responsible for the return shipping costs for non-quality related warranty claims.
Warranty Claims for Quality-Related Issues
For items that exhibit quality-related issues within the first 30 days of purchase, we offer a comprehensive warranty process. Here's how it works:
- Eligibility: Quality-related issues include defects in materials or workmanship. Damages caused by misuse, improper care, or unauthorized modifications are not covered under this warranty.
- Contacting Customer Support: If you encounter a quality-related issue, please reach out to our customer support team within 30 days of receiving your order. Provide detailed information about the issue, including any relevant photos or videos.
- Assessment and Resolution: Our customer support team will assess the issue and guide you through the appropriate resolution process, which may include sending a replacement item, repair, or refund.
- Return Process: If the situation requires a return, we will provide you with a return authorization and shipping instructions. Return shipping costs for quality-related issues will be covered by us.
- Refund or Replacement: Depending on the circumstances, we will either issue a refund using the original payment method or provide a replacement for the item.
Contact Us:
If you have any questions or concerns regarding our 30-day money back guarantee or the warranty claims process, please don't hesitate to contact our customer support team. We are here to assist you and ensure that your shopping experience remains enjoyable and worry-free.
Thank you for choosing Gizmorn for your shopping needs. Your satisfaction is our priority, and we are dedicated to providing you with high-quality products and exceptional customer service.